[Rtir] Error when clicking 'Forward' from within a ticket.

Kevin Falcone falcone at bestpractical.com
Fri Jun 8 18:49:25 EDT 2012

On Fri, Jun 08, 2012 at 11:46:52AM -0700, Steve Mayer wrote:
> All,
>   I'm just getting started with implementing RT-IR and have run across an issue I'm not sure how to resolve.
>   When I attempt to forward a history entry from a ticket, the forwarding is failing with the error:
>  'An internal RT error has occurred. Your administrator can find more details in RT's log files.'
>   Looking in the logs, what I'm seeing is the following perl related error:
> RT: Error during compilation of /opt/rt4/local/plugins/RT-IR/html/RTIR/Forward.html#012Global symbol "$Ticket" requires explicit package name at /opt/rt4/local/plugins/RT-IR/html/RTIR/Forward.html line 52.
> Anyone have any clues?
> I'm using RT 4.0.6 and RTIR 3.0.0rc1

Thanks for the report, it looks like a misnamed variable when porting
in patches from rt's trunk.  It should be fixed by:

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