[Rtir] Error when clicking 'Forward' from within a ticket.

Steve Mayer smayer69 at me.com
Fri Jun 8 19:00:12 EDT 2012


  Thanks for the response.  I'd actually tried that before sending out the message to the list, but I got this error:

RT: Error during compilation of /opt/rt4/local/plugins/RT-IR/html/RTIR/Forward.html:#012Bareword "Bcc" not allowed while "strict subs" in use at /opt/rt4/local/plugins/RT-IR/html/RTIR/Forward.html line 17.

  After looking at this error apparently, line 17 needs to change from:

  % foreach my $field (To Cc Bcc) {


  % foreach my $field ("To, "Cc", "Bcc") {

This allowed things to start working.


On Jun 8, 2012, at 3:49 PM, Kevin Falcone wrote:

> On Fri, Jun 08, 2012 at 11:46:52AM -0700, Steve Mayer wrote:
>> All,
>>  I'm just getting started with implementing RT-IR and have run across an issue I'm not sure how to resolve.
>>  When I attempt to forward a history entry from a ticket, the forwarding is failing with the error:
>> 'An internal RT error has occurred. Your administrator can find more details in RT's log files.'
>>  Looking in the logs, what I'm seeing is the following perl related error:
>> RT: Error during compilation of /opt/rt4/local/plugins/RT-IR/html/RTIR/Forward.html#012Global symbol "$Ticket" requires explicit package name at /opt/rt4/local/plugins/RT-IR/html/RTIR/Forward.html line 52.
>> Anyone have any clues?
>> I'm using RT 4.0.6 and RTIR 3.0.0rc1
> Thanks for the report, it looks like a misnamed variable when porting
> in patches from rt's trunk.  It should be fixed by:
> https://github.com/bestpractical/rtir/commit/b51b77f68729228e5f6667850f1b32123884eda3
> -kevin
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Steve Mayer
smayer69 at me.com

"Good judgment comes from experience, and a lot of that comes from bad judgment." -- Will Rogers

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