[Rtir] RTIR 3.0.0 and linking incident to investigation

Kevin Falcone falcone at bestpractical.com
Wed Jun 27 12:45:01 EDT 2012

On Tue, Jun 26, 2012 at 04:30:23PM +0400, Ruslan Zakirov wrote:
> On Tue, Jun 26, 2012 at 1:39 PM, Jesper Skou Jensen
> <jesper.skou.jensen at uni-c.dk> wrote:
> > Hi there,
> >
> > I'm in the process of upgrading an rather OLD RTIR setup to the brand
> > spanking new 3.0.0 and I've run into a problem that I hope you guys can help
> > me with.
> Have you performed upgrade or decided to go with clean installation?
> Do you perform
> this in test environment or production?
> > When I try to link an Incident to an Investigation I get an RT Error:
> > "Could not load ticket $id"
> Existing incident to existing investigation, right? Starting from
> Investigation or Incident?
> > A similar problem occurs when I enter an Incident and try to launch a new
> > Investigation, AND clicks the radio button next to the Incident (to say yes
> > I want to link to this Incident). In this case I get the Result:
> > "Creation failed:"
> > "Couldn't load incident #$id"
> I'm not sure how to reproduce this.
> > I'm wondering if I've run into a bug, or I'm doing something wrong? I hope
> > you guys has the answer.
> Sounds like a bug. We will check. A few screenshots showing pages before
> error would be helpful to understand how to reproduce issues.

You don't say what RT version you're using, but it sounds like what I
fixed in:



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