[Rtir] Canned Replies in RTIR 3.0.0

Kevin Falcone falcone at bestpractical.com
Wed Jun 27 12:46:31 EDT 2012

On Wed, Jun 27, 2012 at 11:33:45AM +0200, Jesper Skou Jensen wrote:
> I'm trying to add a "Canned Replies" feature to my new RT 4.0.5/RTIR
> 3.0.0 setup, but I can't quite figure out how to do it. I hope that
> some of you can help me with it.

You probably want to use the built-in Articles feature which is docced
in RT and should already be integrated into RTIR with the Templates
and Response classes.


> Specifically I'm trying to add "Canned Replies" to the
> Investigations page, like when I launch an Investigation I would
> like to be able to use a template that fits the Investigation I'm
> about to launch.
> I've been following
> http://requesttracker.wikia.com/wiki/CannedReplies but it appears
> that I'm missing some directories/files. I'm guessing that the wiki
> is made for older versions of RT/RTIR, and that some of the recent
> changes requires this to be in another way, or am I mistaking?

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