[Rtir] Canned Replies in RTIR 3.0.0

Jesper Skou Jensen jesper.skou.jensen at uni-c.dk
Thu Jun 28 07:07:42 EDT 2012

On 27-06-2012 18:46, Kevin Falcone wrote:
> On Wed, Jun 27, 2012 at 11:33:45AM +0200, Jesper Skou Jensen wrote:
>> I'm trying to add a "Canned Replies" feature to my new RT 4.0.5/RTIR
> You probably want to use the built-in Articles feature which is docced
> in RT and should already be integrated into RTIR with the Templates
> and Response classes.

Oh, very nice. A "new" feature, that does more or less exactly what I'm 
looking for.

Thanks for the heads up.


More information about the Rtir mailing list