[Rtir] Canned Replies in RTIR 3.0.0

Kevin Falcone falcone at bestpractical.com
Thu Jun 28 12:52:02 EDT 2012

On Thu, Jun 28, 2012 at 01:07:42PM +0200, Jesper Skou Jensen wrote:
> On 27-06-2012 18:46, Kevin Falcone wrote:
> >On Wed, Jun 27, 2012 at 11:33:45AM +0200, Jesper Skou Jensen wrote:
> >>I'm trying to add a "Canned Replies" feature to my new RT 4.0.5/RTIR
> >
> >You probably want to use the built-in Articles feature which is docced
> >in RT and should already be integrated into RTIR with the Templates
> >and Response classes.
> Oh, very nice. A "new" feature, that does more or less exactly what
> I'm looking for.

RTIR has always leveraged RTFM for canned replies.
RTFM was folded into RT4 and renamed as Articles.

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