[Rtir] Formatted output from RTIR

[Kevin Falcone]

Please keep list replies on the list.

On Tue, Mar 13, 2012 at 09:19:03AM +0000, Matt Newham wrote:
>    Thanks for the pointers. Basically, the way I am currently trialling RT is within a SOC like
>    environment over a CERT. I have used it in previous positions in both capacities. Here is an
>    example of workflow:
> 
>    Incident -> Create Incident Ticket -> Gather evidence etc & complete mandatory fields ->
>    Create linked Incident Report -> Incident report pulls selected information from the Incident
>    -> Management "approve" the report -> Report gets moved to "reporting" queue for the
>    respective client -> client can view that queue and take ownership of the ticket for remedial
>    action
> 
>    So, what I would like is the "Incident Report" details to be pulled out and dropped into a
>    templated output (currently this is a word template which is manually completed by the
>    analysts, I dont want to duplicate effort so if the report can be automagically populated that
>    would be preferable). This can then be issued to the less technical folk in the client org or
>    for any clients that don't have the capability to access RT.
> 
>    What do you think to the above? I think most of the workflow parts I can do with the approval
>    plugin, scrips to move tickets around etc
> 

It sounds like you need to learn RT's perl api and export data using
it.  I'm not sure how best to trick word into believe that it's a doc,
you may want to just generate HTML and work from there.

-kevin