[Rtir] RT not seeing RTIR and RTFM plugins

[James Mcloughlin]

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Hi Tony,

> I've installed RT 3.8.14 along with RTFM 2.4.4 and RTIR 2.6.1 on a 
> 64-bit Debian 6.0.6 with perl 5.10.1 and I'm having problems.
> 
> RT seems to work OK, but it does not seem to recognise the RTIR and
> RTFM plugins. There are no menu itmes for RTIR and RTFM on the home
> page and the view of tickets etc is what you get with vanilla RT
> not what you should get with RTIR.
> 
> Has anyone seen this issue and have a solution? Or can someone
> suggest where to start debugging this?

Has your RT_SiteConfig.pm somehow lost the following include line:

Set(@Plugins, 'RT::FM', 'RT::IR');

- -- 
Jamie Mcloughlin	+44 1235 822 383	PGP: FF7746C1
JANET CSIRT	0870 850 2340		(+44 1235 822 340)
Lumen House, Library Avenue, Didcot, Oxfordshire, OX11 0SG
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