[Rtir] RT not seeing RTIR and RTFM plugins
Tony Arnold
tony.arnold at manchester.ac.uk
Tue Nov 6 11:12:37 EST 2012
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Jamie,
On 06/11/12 10:55, James Mcloughlin wrote:
> Hi Tony,
>
>> I've installed RT 3.8.14 along with RTFM 2.4.4 and RTIR 2.6.1 on
>> a 64-bit Debian 6.0.6 with perl 5.10.1 and I'm having problems.
>
>> RT seems to work OK, but it does not seem to recognise the RTIR
>> and RTFM plugins. There are no menu itmes for RTIR and RTFM on
>> the home page and the view of tickets etc is what you get with
>> vanilla RT not what you should get with RTIR.
>
>> Has anyone seen this issue and have a solution? Or can someone
>> suggest where to start debugging this?
>
> Has your RT_SiteConfig.pm somehow lost the following include line:
>
> Set(@Plugins, 'RT::FM', 'RT::IR');
That line is present and correct.
Regards,
Tony.
- --
Tony Arnold, Tel: +44 (0) 161 275 6093
Head of IT Security, Fax: +44 (0) 705 344 3082
University of Manchester, Mob: +44 (0) 773 330 0039
Manchester M13 9PL. Email: tony.arnold at manchester.ac.uk
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