[Rtir] Install problems

[Tony Arnold]

Kevin,

On 12/10/12 03:08, Kevin Falcone wrote:
> On Thu, Oct 11, 2012 at 10:14:56PM +0100, Tony Arnold wrote:
>> But by default I still get the RT view, not the RTIR. 
> 
> RTIR doesn't change your default homepage.  Many people bookmark
> /RTIR/index.html or make some minor local modifications to redirect.

OK, I can do that. ON the default home page should there be a menu item
to take you to RTIR? I can't see on on my system and there was on a much
older version that we run.

>> If I go to my.site/RTIR/index.html I get the RTIR at a glance view but
>> then I click on an incident and I get the RT view of an incident. How
>> can I make this the default and ensure I get RTIR view every time?
> 
> Can you explain what you mean by "the RT view" ?

When looking at an incident report, I would expect to see details about
the incident it is linked to, options for launching an investigation and
blocks, but there is none of that. Also, I would expect IP addresses etc
to have options in square brackets to look up the IP address or block it
etc, again, not showing.

> Please provide the URL of the incident, as well as an explanation of
> what is different about the view.

Here is a sample URL http://my.uni.ac.uk/Ticket/Display.html?id=3

You can find a screenshot here:

http://picpaste.com/Screenshot_from_2012-10-12_08_09_02-vQKlS4Sp.png

Thanks for your help.

Regards,
Tony.
-- 
Tony Arnold,                        Tel: +44 (0) 161 275 6093
Head of IT Security,                Fax: +44 (0) 705 344 3082
University of Manchester,           Mob: +44 (0) 773 330 0039
Manchester M13 9PL.                 Email: tony.arnold at manchester.ac.uk