[Rtir] New RT/IR User

[Kevin Holleran]

Thanks again.  I am not understanding some of the workflow.

An incident can be defined.  One (or more?) incident reports can be linked
to the incident.  One or more investigations can be linked to the incident.
 What are the blocks for?

Thank you!


--
Kevin Holleran
Master of Science, Computer Information Systems
Grand Valley State University
Master of Business Administration
Western Michigan University
SANS GCFA, SANS GCFE, CCNA, ISA, MCSA, MCDST, MCP

"Do today what others won't, do tomorrow what others can't" - SEALFit

"We are what we repeatedly do. Excellence, then, is not an act, but a
habit." - Aristotle


On Tue, Feb 12, 2013 at 10:33 AM, James Davis <james.davis at ja.net> wrote:

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> On 12/02/2013 15:20, Kevin Holleran wrote:
>
> > I just set up RT 3.8 with RT/IR.  I am new to this and need to ramp
> > up quickly.  What is a good resource rather than just fumbling
> > around and learning through trial and error or stumbling through
> > bits and pieces of documentation?  I noticed the RT Essentials book
> > but I was wondering if it was dated based on the publication date.
> >
> http://bestpractical.com/static/rtir/janet-workflow.pdf is a useful
> resource that explains the RTIR workflow[1].
>
> James
>
> 1. I may be a little biased.
>
> - --
> James Davis                0300 999 2340 (+44 1235 822340)
> Senior CSIRT Member
> Lumen House, Library Avenue, Didcot, Oxfordshire, OX11 0SG
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