[Rtir] New RT/IR User

[Kevin Holleran]

Thanks for that.  I came across that and its very nice.  However, I am
still at the basics of RT and how to set up things like the queues and the
like...

Thanks for any direction to good resources.


--
Kevin Holleran
Master of Science, Computer Information Systems
Grand Valley State University
Master of Business Administration
Western Michigan University
SANS GCFA, SANS GCFE, CCNA, ISA, MCSA, MCDST, MCP

"Do today what others won't, do tomorrow what others can't" - SEALFit

"We are what we repeatedly do. Excellence, then, is not an act, but a
habit." - Aristotle


On Tue, Feb 12, 2013 at 10:33 AM, James Davis <james.davis at ja.net> wrote:

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> On 12/02/2013 15:20, Kevin Holleran wrote:
>
> > I just set up RT 3.8 with RT/IR.  I am new to this and need to ramp
> > up quickly.  What is a good resource rather than just fumbling
> > around and learning through trial and error or stumbling through
> > bits and pieces of documentation?  I noticed the RT Essentials book
> > but I was wondering if it was dated based on the publication date.
> >
> http://bestpractical.com/static/rtir/janet-workflow.pdf is a useful
> resource that explains the RTIR workflow[1].
>
> James
>
> 1. I may be a little biased.
>
> - --
> James Davis                0300 999 2340 (+44 1235 822340)
> Senior CSIRT Member
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