[Rtir] RTIR failing after upgrade from 2.4.3 to 2.6.1

Jorge Ruao jruao at fe.up.pt
Fri Jan 4 12:54:31 EST 2013

Hi everyone,

we have been trying to update our RTIR instalation from 2.4.3 to 2.6.1 but after proceeding with the UPGRADING instructions we can't start our Apache server.

It is failing with the following errors:
[Fri Jan 04 17:46:22 2013] [error] Can't call method "error" on an undefined value at /usr/share/request-tracker3.8/lib/RT/Base.pm line 108.\nCompilation failed in require at /usr/share/request-tracker3.8/lib/RT.pm line 637.\nCompilation failed in require at (eval 2) line 1.\n
[Fri Jan 04 17:46:22 2013] [error] Can't load Perl file: /usr/share/request-tracker3.8/libexec/webmux.pl for server rt.fe.up.pt:80, exiting...

We've been trying to figure it out but can't seem to find the problem. If we remove RTIR from RT_SiteConfig.pm the Apache will start ok.

RTIR is running on Ubuntu 9.10 with RT 3.8.4 .

Any thoughts where to search for?

Thanks in advance,
Jorge Ruão

Computer Security Incident Response Team (CSIRT.FEUP)
Prof. Correia de Araújo Computer Center
University of Oporto - Faculty of Engineering

Phone: +351 220413026 / e-mail: csirt at fe.up.pt

Jorge Ruão

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