[Rtir] RTIR failing after upgrade from 2.4.3 to 2.6.1

Kevin Falcone falcone at bestpractical.com
Fri Jan 4 15:25:00 EST 2013

On Fri, Jan 04, 2013 at 05:54:31PM +0000, Jorge Ruao wrote:
> we have been trying to update our RTIR instalation from 2.4.3 to 2.6.1 but after proceeding with the UPGRADING instructions we can't start our Apache server.
> It is failing with the following errors:
> [Fri Jan 04 17:46:22 2013] [error] Can't call method "error" on an undefined value at /usr/share/request-tracker3.8/lib/RT/Base.pm line 108.\nCompilation failed in require at /usr/share/request-tracker3.8/lib/RT.pm line 637.\nCompilation failed in require at (eval 2) line 1.\n
> [Fri Jan 04 17:46:22 2013] [error] Can't load Perl file: /usr/share/request-tracker3.8/libexec/webmux.pl for server rt.fe.up.pt:80, exiting...
> We've been trying to figure it out but can't seem to find the problem. If we remove RTIR from RT_SiteConfig.pm the Apache will start ok.
> RTIR is running on Ubuntu 9.10 with RT 3.8.4 .
> Any thoughts where to search for?

I'd have expected more/longer errors.  The error provided implies that
your logging subsystem isn't set up properly.

You can try some extra debugging by running, as your web user
(apache/httpd/www-data whatever)
    perl /usr/share/request-tracker3.8/libexec/webmux.pl

Also, how are you adding/remoting RTIR from your RT_SiteConfig.pm
Do you mean that you're changing your @Plugins line or something else?

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