[Rtir] RTIR failing after upgrade from 2.4.3 to 2.6.1
falcone at bestpractical.com
Fri Jan 4 15:25:00 EST 2013
On Fri, Jan 04, 2013 at 05:54:31PM +0000, Jorge Ruao wrote:
> we have been trying to update our RTIR instalation from 2.4.3 to 2.6.1 but after proceeding with the UPGRADING instructions we can't start our Apache server.
> It is failing with the following errors:
> [Fri Jan 04 17:46:22 2013] [error] Can't call method "error" on an undefined value at /usr/share/request-tracker3.8/lib/RT/Base.pm line 108.\nCompilation failed in require at /usr/share/request-tracker3.8/lib/RT.pm line 637.\nCompilation failed in require at (eval 2) line 1.\n
> [Fri Jan 04 17:46:22 2013] [error] Can't load Perl file: /usr/share/request-tracker3.8/libexec/webmux.pl for server rt.fe.up.pt:80, exiting...
> We've been trying to figure it out but can't seem to find the problem. If we remove RTIR from RT_SiteConfig.pm the Apache will start ok.
> RTIR is running on Ubuntu 9.10 with RT 3.8.4 .
> Any thoughts where to search for?
I'd have expected more/longer errors. The error provided implies that
your logging subsystem isn't set up properly.
You can try some extra debugging by running, as your web user
Also, how are you adding/remoting RTIR from your RT_SiteConfig.pm
Do you mean that you're changing your @Plugins line or something else?
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