[Rtir] RTIR failing after upgrade from 2.4.3 to 2.6.1

[Jorge Ruao]

Hi Kevin,

thanks for your quick reply.

The error remains the same when running webmux.pt directly with perl:
$ perl /usr/share/request-tracker3.8/libexec/webmux.pl
Can't call method "error" on an undefined value at /usr/share/request-tracker3.8/lib/RT/Base.pm line 108.
Compilation failed in require at /usr/share/request-tracker3.8/lib/RT.pm line 637.
$ 

Is there any other way to make request tracker produce extra logs?

As for Adding/Removing RTIR, I simply uncomment/comment out the @Plugins line:
# Set(@Plugins, 'RT::FM', 'RT::IR');

Regards,
Jorge Ruão

On 04/01/2013, at 20:25, Kevin Falcone wrote:

> On Fri, Jan 04, 2013 at 05:54:31PM +0000, Jorge Ruao wrote:
>> we have been trying to update our RTIR instalation from 2.4.3 to 2.6.1 but after proceeding with the UPGRADING instructions we can't start our Apache server.
>> 
>> It is failing with the following errors:
>> [Fri Jan 04 17:46:22 2013] [error] Can't call method "error" on an undefined value at /usr/share/request-tracker3.8/lib/RT/Base.pm line 108.\nCompilation failed in require at /usr/share/request-tracker3.8/lib/RT.pm line 637.\nCompilation failed in require at (eval 2) line 1.\n
>> [Fri Jan 04 17:46:22 2013] [error] Can't load Perl file: /usr/share/request-tracker3.8/libexec/webmux.pl for server rt.fe.up.pt:80, exiting...
>> 
>> We've been trying to figure it out but can't seem to find the problem. If we remove RTIR from RT_SiteConfig.pm the Apache will start ok.
>> 
>> RTIR is running on Ubuntu 9.10 with RT 3.8.4 .
>> 
>> Any thoughts where to search for?
> 
> I'd have expected more/longer errors.  The error provided implies that
> your logging subsystem isn't set up properly.
> 
> You can try some extra debugging by running, as your web user
> (apache/httpd/www-data whatever)
>   perl /usr/share/request-tracker3.8/libexec/webmux.pl
> 
> Also, how are you adding/remoting RTIR from your RT_SiteConfig.pm
> Do you mean that you're changing your @Plugins line or something else?
> 
> -kevin
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Jorge Ruão