[Rtir] RTIR Graphs not showing

[Jorge Ruao]

Hi everyone,

Since we were having problems upgrading to RTIR 2.6.1 in our RT 3.8.4 installation we've prepared a new virtual machine with RT 3.8.15, RTFM 2.4.5 and RTIR 2.6.1.

All configurations were replicated on the new machine and the database as been dumped from the old RT 3.8.4 installation and inserted in the new RT 3.8.15.

Everything seems working, all RTIR queues are being shown, tickets available and incident reports are being created by mailgate. Nevertheless we don't see the Charts button anymore in RTIR search result queues. Instead, right after the "Spreadsheet | RSS | Shredder" it shows the following text:
------------
chart grouped by <select id="PrimaryGroupBy" name="PrimaryGroupBy"> <option value="Status" selected="selected">Status</option> <option value="Queue" >Queue</option> <option value="Owner.Name" >Owner Name</option> <option value="Owner.EmailAddress" >Owner EmailAddress</option> <option value="Owner.RealName" >Owner RealName</option> <option value="Owner.NickName" >Owner NickName</option> <option value="Owner.Organization" >Owner Organization</option> <option value="Owner.Lang" >Owner Lang</option> <option value="Owner.City" >Owner City</option> <option value="Owner.Country" >Owner Country</option> <option value="Owner.Timezone" >Owner Timezone</option> <option value="Creator.Name" >Creator Name</option> <option value="Creator.EmailAddress" >Creator EmailAddress</option> <option value="Creator.RealName" >Creator RealName</option> <option value="Creator.NickName" >Creator NickName</option> <option value="Creator.Organization" >Creator Organization</option> <option value="Creator.Lang" >Creator Lang</option> <option value="Creator.City" >Creator City</option> <option value="Creator.Country" >Creator Country</option> <option value="Creator.Timezone" >Creator Timezone</option> <option value="LastUpdatedBy.Name" >LastUpdatedBy Name</option> <option value="LastUpdatedBy.EmailAddress" >LastUpdatedBy EmailAddress</option> <option value="LastUpdatedBy.RealName" >LastUpdatedBy RealName</option> <option value="LastUpdatedBy.NickName" >LastUpdatedBy NickName</option> <option value="LastUpdatedBy.Organization" >LastUpdatedBy Organization</option> <option value="LastUpdatedBy.Lang" >LastUpdatedBy Lang</option> <option value="LastUpdatedBy.City" >LastUpdatedBy City</option> <option value="LastUpdatedBy.Country" >LastUpdatedBy Country</option> <option value="LastUpdatedBy.Timezone" >LastUpdatedBy Timezone</option> <option value="Requestor.Name" >Requestor Name</option> <option value="Requestor.EmailAddress" >Requestor EmailAddress</option> <option value="Requestor.RealName" >Requestor RealName</option> <option value="Requestor.NickName" >Requestor NickName</option> <option value="Requestor.Organization" >Requestor Organization</option> <option value="Requestor.Lang" >Requestor Lang</option> <option value="Requestor.City" >Requestor City</option> <option value="Requestor.Country" >Requestor Country</option> <option value="Requestor.Timezone" >Requestor Timezone</option> <option value="Cc.Name" >Cc Name</option> <option value="Cc.EmailAddress" >Cc EmailAddress</option> <option value="Cc.RealName" >Cc RealName</option> <option value="Cc.NickName" >Cc NickName</option> <option value="Cc.Organization" >Cc Organization</option> <option value="Cc.Lang" >Cc Lang</option> <option value="Cc.City" >Cc City</option> <option value="Cc.Country" >Cc Country</option> <option value="Cc.Timezone" >Cc Timezone</option> <option value="AdminCc.Name" >AdminCc Name</option> <option value="AdminCc.EmailAddress" >AdminCc EmailAddress</option> <option value="AdminCc.RealName" >AdminCc RealName</option> <option value="AdminCc.NickName" >AdminCc NickName</option> <option value="AdminCc.Organization" >AdminCc Organization</option> <option value="AdminCc.Lang" >AdminCc Lang</option> <option value="AdminCc.City" >AdminCc City</option> <option value="AdminCc.Country" >AdminCc Country</option> <option value="AdminCc.Timezone" >AdminCc Timezone</option> <option value="Watcher.Name" >Watcher Name</option> <option value="Watcher.EmailAddress" >Watcher EmailAddress</option> <option value="Watcher.RealName" >Watcher RealName</option> <option value="Watcher.NickName" >Watcher NickName</option> <option value="Watcher.Organization" >Watcher Organization</option> <option value="Watcher.Lang" >Watcher Lang</option> <option value="Watcher.City" >Watcher City</option> <option value="Watcher.Country" >Watcher Country</option> <option value="Watcher.Timezone" >Watcher Timezone</option> <option value="DueHourly" >DueHourly</option> <option value="DueDaily" >DueDaily</option> <option value="DueMonthly" >DueMonthly</option> <option value="DueAnnually" >DueAnnually</option> <option value="ResolvedHourly" >ResolvedHourly</option> <option value="ResolvedDaily" >ResolvedDaily</option> <option value="ResolvedMonthly" >ResolvedMonthly</option> <option value="ResolvedAnnually" >ResolvedAnnually</option> <option value="CreatedHourly" >CreatedHourly</option> <option value="CreatedDaily" >CreatedDaily</option> <option value="CreatedMonthly" >CreatedMonthly</option> <option value="CreatedAnnually" >CreatedAnnually</option> <option value="LastUpdatedHourly" >LastUpdatedHourly</option> <option value="LastUpdatedDaily" >LastUpdatedDaily</option> <option value="LastUpdatedMonthly" >LastUpdatedMonthly</option> <option value="LastUpdatedAnnually" >LastUpdatedAnnually</option> <option value="StartedHourly" >StartedHourly</option> <option value="StartedDaily" >StartedDaily</option> <option value="StartedMonthly" >StartedMonthly</option> <option value="StartedAnnually" >StartedAnnually</option> <option value="StartsHourly" >StartsHourly</option> <option value="StartsDaily" >StartsDaily</option> <option value="StartsMonthly" >StartsMonthly</option> <option value="StartsAnnually" >StartsAnnually</option> </select> style: <select id="ChartStyle" name="ChartStyle"> <option value="bar" selected="selected">bar</option> <option value="pie">pie</option> </select>
------------

It seems there is some bugged code.

Any tips where to look at?

Thanks in advance.

Regards,
Jorge Ruão
 
Computer Security Incident Response Team (CSIRT.FEUP)
Prof. Correia de Araújo Computer Center
University of Oporto - Faculty of Engineering