[Rtir] RTIR Graphs not showing

Wed Jan 9 10:52:16 EST 2013

Jorge,

I had the same problem. The attached patch fixed it.

Regards,
Tony.

On 09/01/13 15:27, Jorge Ruao wrote:
> Hi everyone,
> 
> Since we were having problems upgrading to RTIR 2.6.1 in our RT 3.8.4
> installation we've prepared a new virtual machine with RT 3.8.15,
> RTFM 2.4.5 and RTIR 2.6.1.
> 
> All configurations were replicated on the new machine and the
> database as been dumped from the old RT 3.8.4 installation and
> inserted in the new RT 3.8.15.
> 
> Everything seems working, all RTIR queues are being shown, tickets
> available and incident reports are being created by mailgate.
> Nevertheless we don't see the Charts button anymore in RTIR search
> result queues. Instead, right after the "Spreadsheet | RSS |
> Shredder" it shows the following text: ------------ chart grouped by
> <select id="PrimaryGroupBy" name="PrimaryGroupBy"> <option
> value="Status" selected="selected">Status</option> <option
> value="Queue" >Queue</option> <option value="Owner.Name" >Owner
> Name</option> <option value="Owner.EmailAddress" >Owner
> EmailAddress</option> <option value="Owner.RealName" >Owner
> RealName</option> <option value="Owner.NickName" >Owner
> NickName</option> <option value="Owner.Organization" >Owner
> Organization</option> <option value="Owner.Lang" >Owner Lang</option>
> <option value="Owner.City" >Owner City</option> <option
> value="Owner.Country" >Owner Country</option> <option
> value="Owner.Timezone" >Owner Timezone</option> <option
> value="Creator.Name" >Creator Name</option> <option
> value="Creator.EmailAddress" >Creator EmailAddress</option> <option
> value="Creator.RealName" >Creator RealName</option> <option
> value="Creator.NickName" >Creator NickName</option> <option
> value="Creator.Organization" >Creator Organization</option> <option
> value="Creator.Lang" >Creator Lang</option> <option
> value="Creator.City" >Creator City</option> <option
> value="Creator.Country" >Creator Country</option> <option
> value="Creator.Timezone" >Creator Timezone</option> <option
> value="LastUpdatedBy.Name" >LastUpdatedBy Name</option> <option
> value="LastUpdatedBy.EmailAddress" >LastUpdatedBy
> EmailAddress</option> <option value="LastUpdatedBy.RealName"
> >LastUpdatedBy RealName</option> <option
> value="LastUpdatedBy.NickName" >LastUpdatedBy NickName</option>
> <option value="LastUpdatedBy.Organization" >LastUpdatedBy
> Organization</option> <option value="LastUpdatedBy.Lang"
> >LastUpdatedBy Lang</option> <option value="LastUpdatedBy.City"
> >LastUpdatedBy City</option> <option value="LastUpdatedBy.Country"
> >LastUpdatedBy Country</option> <option
> value="LastUpdatedBy.Timezone" >LastUpdatedBy Timezone</option>
> <option value="Requestor.Name" >Requestor Name</option> <option
> value="Requestor.EmailAddress" >Requestor EmailAddress</option>
> <option value="Requestor.RealName" >Requestor RealName</option>
> <option value="Requestor.NickName" >Requestor NickName</option>
> <option value="Requestor.Organization" >Requestor
> Organization</option> <option value="Requestor.Lang" >Requestor
> Lang</option> <option value="Requestor.City" >Requestor City</option>
> <option value="Requestor.Country" >Requestor Country</option> <option
> value="Requestor.Timezone" >Requestor Timezone</option> <option
> value="Cc.Name" >Cc Name</option> <option value="Cc.EmailAddress" >Cc
> EmailAddress</option> <option value="Cc.RealName" >Cc
> RealName</option> <option value="Cc.NickName" >Cc NickName</option>
> <option value="Cc.Organization" >Cc Organization</option> <option
> value="Cc.Lang" >Cc Lang</option> <option value="Cc.City" >Cc
> City</option> <option value="Cc.Country" >Cc Country</option> <option
> value="Cc.Timezone" >Cc Timezone</option> <option
> value="AdminCc.Name" >AdminCc Name</option> <option
> value="AdminCc.EmailAddress" >AdminCc EmailAddress</option> <option
> value="AdminCc.RealName" >AdminCc RealName</option> <option
> value="AdminCc.NickName" >AdminCc NickName</option> <option
> value="AdminCc.Organization" >AdminCc Organization</option> <option
> value="AdminCc.Lang" >AdminCc Lang</option> <option
> value="AdminCc.City" >AdminCc City</option> <option
> value="AdminCc.Country" >AdminCc Country</option> <option
> value="AdminCc.Timezone" >AdminCc Timezone</option> <option
> value="Watcher.Name" >Watcher Name</option> <option
> value="Watcher.EmailAddress" >Watcher EmailAddress</option> <option
> value="Watcher.RealName" >Watcher RealName</option> <option
> value="Watcher.NickName" >Watcher NickName</option> <option
> value="Watcher.Organization" >Watcher Organization</option> <option
> value="Watcher.Lang" >Watcher Lang</option> <option
> value="Watcher.City" >Watcher City</option> <option
> value="Watcher.Country" >Watcher Country</option> <option
> value="Watcher.Timezone" >Watcher Timezone</option> <option
> value="DueHourly" >DueHourly</option> <option value="DueDaily"
> >DueDaily</option> <option value="DueMonthly" >DueMonthly</option>
> <option value="DueAnnually" >DueAnnually</option> <option
> value="ResolvedHourly" >ResolvedHourly</option> <option
> value="ResolvedDaily" >ResolvedDaily</option> <option
> value="ResolvedMonthly" >ResolvedMonthly</option> <option
> value="ResolvedAnnually" >ResolvedAnnually</option> <option
> value="CreatedHourly" >CreatedHourly</option> <option
> value="CreatedDaily" >CreatedDaily</option> <option
> value="CreatedMonthly" >CreatedMonthly</option> <option
> value="CreatedAnnually" >CreatedAnnually</option> <option
> value="LastUpdatedHourly" >LastUpdatedHourly</option> <option
> value="LastUpdatedDaily" >LastUpdatedDaily</option> <option
> value="LastUpdatedMonthly" >LastUpdatedMonthly</option> <option
> value="LastUpdatedAnnually" >LastUpdatedAnnually</option> <option
> value="StartedHourly" >StartedHourly</option> <option
> value="StartedDaily" >StartedDaily</option> <option
> value="StartedMonthly" >StartedMonthly</option> <option
> value="StartedAnnually" >StartedAnnually</option> <option
> value="StartsHourly" >StartsHourly</option> <option
> value="StartsDaily" >StartsDaily</option> <option
> value="StartsMonthly" >StartsMonthly</option> <option
> value="StartsAnnually" >StartsAnnually</option> </select> style:
> <select id="ChartStyle" name="ChartStyle"> <option value="bar"
> selected="selected">bar</option> <option value="pie">pie</option>
> </select> ------------
> 
> It seems there is some bugged code.
> 
> Any tips where to look at?
> 
> Thanks in advance.
> 
> Regards, Jorge Ruão
> 
> Computer Security Incident Response Team (CSIRT.FEUP) Prof. Correia
> de Araújo Computer Center University of Oporto - Faculty of
> Engineering _______________________________________________ Rtir
> mailing list Rtir at lists.bestpractical.com 
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir
> 

-- 
Tony Arnold,                        Tel: +44 (0) 161 275 6093
Head of IT Security,                Fax: +44 (0) 705 344 3082
University of Manchester,           Mob: +44 (0) 773 330 0039
Manchester M13 9PL.                 Email: tony.arnold at manchester.ac.uk
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