[Rtir] RTIR Graphs not showing

[Jorge Ruao]

Hi Tony,

thanks for the quick reply.

Apologies for my ignorance, but how do I apply that patch?

Regards,
Jorge Ruão

On 09/01/2013, at 15:52, Tony Arnold wrote:

> Jorge,
> 
> I had the same problem. The attached patch fixed it.
> 
> Regards,
> Tony.
> 
> On 09/01/13 15:27, Jorge Ruao wrote:
>> Hi everyone,
>> 
>> Since we were having problems upgrading to RTIR 2.6.1 in our RT 3.8.4
>> installation we've prepared a new virtual machine with RT 3.8.15,
>> RTFM 2.4.5 and RTIR 2.6.1.
>> 
>> All configurations were replicated on the new machine and the
>> database as been dumped from the old RT 3.8.4 installation and
>> inserted in the new RT 3.8.15.
>> 
>> Everything seems working, all RTIR queues are being shown, tickets
>> available and incident reports are being created by mailgate.
>> Nevertheless we don't see the Charts button anymore in RTIR search
>> result queues. Instead, right after the "Spreadsheet | RSS |
>> Shredder" it shows the following text: ------------ chart grouped by
>> <select id="PrimaryGroupBy" name="PrimaryGroupBy"> <option
>> value="Status" selected="selected">Status</option> <option
>> value="Queue" >Queue</option> <option value="Owner.Name" >Owner
>> Name</option> <option value="Owner.EmailAddress" >Owner
>> EmailAddress</option> <option value="Owner.RealName" >Owner
>> RealName</option> <option value="Owner.NickName" >Owner
>> NickName</option> <option value="Owner.Organization" >Owner
>> Organization</option> <option value="Owner.Lang" >Owner Lang</option>
>> <option value="Owner.City" >Owner City</option> <option
>> value="Owner.Country" >Owner Country</option> <option
>> value="Owner.Timezone" >Owner Timezone</option> <option
>> value="Creator.Name" >Creator Name</option> <option
>> value="Creator.EmailAddress" >Creator EmailAddress</option> <option
>> value="Creator.RealName" >Creator RealName</option> <option
>> value="Creator.NickName" >Creator NickName</option> <option
>> value="Creator.Organization" >Creator Organization</option> <option
>> value="Creator.Lang" >Creator Lang</option> <option
>> value="Creator.City" >Creator City</option> <option
>> value="Creator.Country" >Creator Country</option> <option
>> value="Creator.Timezone" >Creator Timezone</option> <option
>> value="LastUpdatedBy.Name" >LastUpdatedBy Name</option> <option
>> value="LastUpdatedBy.EmailAddress" >LastUpdatedBy
>> EmailAddress</option> <option value="LastUpdatedBy.RealName"
>>> LastUpdatedBy RealName</option> <option
>> value="LastUpdatedBy.NickName" >LastUpdatedBy NickName</option>
>> <option value="LastUpdatedBy.Organization" >LastUpdatedBy
>> Organization</option> <option value="LastUpdatedBy.Lang"
>>> LastUpdatedBy Lang</option> <option value="LastUpdatedBy.City"
>>> LastUpdatedBy City</option> <option value="LastUpdatedBy.Country"
>>> LastUpdatedBy Country</option> <option
>> value="LastUpdatedBy.Timezone" >LastUpdatedBy Timezone</option>
>> <option value="Requestor.Name" >Requestor Name</option> <option
>> value="Requestor.EmailAddress" >Requestor EmailAddress</option>
>> <option value="Requestor.RealName" >Requestor RealName</option>
>> <option value="Requestor.NickName" >Requestor NickName</option>
>> <option value="Requestor.Organization" >Requestor
>> Organization</option> <option value="Requestor.Lang" >Requestor
>> Lang</option> <option value="Requestor.City" >Requestor City</option>
>> <option value="Requestor.Country" >Requestor Country</option> <option
>> value="Requestor.Timezone" >Requestor Timezone</option> <option
>> value="Cc.Name" >Cc Name</option> <option value="Cc.EmailAddress" >Cc
>> EmailAddress</option> <option value="Cc.RealName" >Cc
>> RealName</option> <option value="Cc.NickName" >Cc NickName</option>
>> <option value="Cc.Organization" >Cc Organization</option> <option
>> value="Cc.Lang" >Cc Lang</option> <option value="Cc.City" >Cc
>> City</option> <option value="Cc.Country" >Cc Country</option> <option
>> value="Cc.Timezone" >Cc Timezone</option> <option
>> value="AdminCc.Name" >AdminCc Name</option> <option
>> value="AdminCc.EmailAddress" >AdminCc EmailAddress</option> <option
>> value="AdminCc.RealName" >AdminCc RealName</option> <option
>> value="AdminCc.NickName" >AdminCc NickName</option> <option
>> value="AdminCc.Organization" >AdminCc Organization</option> <option
>> value="AdminCc.Lang" >AdminCc Lang</option> <option
>> value="AdminCc.City" >AdminCc City</option> <option
>> value="AdminCc.Country" >AdminCc Country</option> <option
>> value="AdminCc.Timezone" >AdminCc Timezone</option> <option
>> value="Watcher.Name" >Watcher Name</option> <option
>> value="Watcher.EmailAddress" >Watcher EmailAddress</option> <option
>> value="Watcher.RealName" >Watcher RealName</option> <option
>> value="Watcher.NickName" >Watcher NickName</option> <option
>> value="Watcher.Organization" >Watcher Organization</option> <option
>> value="Watcher.Lang" >Watcher Lang</option> <option
>> value="Watcher.City" >Watcher City</option> <option
>> value="Watcher.Country" >Watcher Country</option> <option
>> value="Watcher.Timezone" >Watcher Timezone</option> <option
>> value="DueHourly" >DueHourly</option> <option value="DueDaily"
>>> DueDaily</option> <option value="DueMonthly" >DueMonthly</option>
>> <option value="DueAnnually" >DueAnnually</option> <option
>> value="ResolvedHourly" >ResolvedHourly</option> <option
>> value="ResolvedDaily" >ResolvedDaily</option> <option
>> value="ResolvedMonthly" >ResolvedMonthly</option> <option
>> value="ResolvedAnnually" >ResolvedAnnually</option> <option
>> value="CreatedHourly" >CreatedHourly</option> <option
>> value="CreatedDaily" >CreatedDaily</option> <option
>> value="CreatedMonthly" >CreatedMonthly</option> <option
>> value="CreatedAnnually" >CreatedAnnually</option> <option
>> value="LastUpdatedHourly" >LastUpdatedHourly</option> <option
>> value="LastUpdatedDaily" >LastUpdatedDaily</option> <option
>> value="LastUpdatedMonthly" >LastUpdatedMonthly</option> <option
>> value="LastUpdatedAnnually" >LastUpdatedAnnually</option> <option
>> value="StartedHourly" >StartedHourly</option> <option
>> value="StartedDaily" >StartedDaily</option> <option
>> value="StartedMonthly" >StartedMonthly</option> <option
>> value="StartedAnnually" >StartedAnnually</option> <option
>> value="StartsHourly" >StartsHourly</option> <option
>> value="StartsDaily" >StartsDaily</option> <option
>> value="StartsMonthly" >StartsMonthly</option> <option
>> value="StartsAnnually" >StartsAnnually</option> </select> style:
>> <select id="ChartStyle" name="ChartStyle"> <option value="bar"
>> selected="selected">bar</option> <option value="pie">pie</option>
>> </select> ------------
>> 
>> It seems there is some bugged code.
>> 
>> Any tips where to look at?
>> 
>> Thanks in advance.
>> 
>> Regards, Jorge Ruão
>> 
>> Computer Security Incident Response Team (CSIRT.FEUP) Prof. Correia
>> de Araújo Computer Center University of Oporto - Faculty of
>> Engineering _______________________________________________ Rtir
>> mailing list Rtir at lists.bestpractical.com 
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir
>> 
> 
> 
> -- 
> Tony Arnold,                        Tel: +44 (0) 161 275 6093
> Head of IT Security,                Fax: +44 (0) 705 344 3082
> University of Manchester,           Mob: +44 (0) 773 330 0039
> Manchester M13 9PL.                 Email: tony.arnold at manchester.ac.uk
> <0001-Begin-using-l_unsafe-in-a-few-places-that-pass-HTML-.patch>_______________________________________________
> Rtir mailing list
> Rtir at lists.bestpractical.com
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir