[Rtir] Setting SLA details

Tony Arnold tony.arnold at manchester.ac.uk
Fri Jan 18 06:45:51 EST 2013


Where in RT (3.8.14) or RTIR (2.6.1) can I set the SLA parameters, i.e.,
prime time, out of hours, reduced service etc?

Regards,
Tony.
-- 
Tony Arnold,                        Tel: +44 (0) 161 275 6093
Head of IT Security,                Fax: +44 (0) 705 344 3082
University of Manchester,           Mob: +44 (0) 773 330 0039
Manchester M13 9PL.                 Email: tony.arnold at manchester.ac.uk


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