On Thu, Jan 24, 2013 at 9:34 PM, Tony Arnold <tony.arnold at manchester.ac.uk> wrote: > As a follow on, can I specify a group name in the Correspondents field > when creating a ticket? Sadly it's not available in UI of RTIR or RT. Only later in RT from People page, don't recall if RTIR can do it or not. -- Best regards, Ruslan.