[Rtir] Seeing HTML on the search results page for a dropdown.

Kevin Falcone falcone at bestpractical.com
Thu May 16 15:41:57 EDT 2013

On Mon, May 06, 2013 at 12:42:26PM -0700, Landon Stewart wrote:
>    Hello,
>    I've attached a screen shot but basically I'll say here that it looks like a dropdown related
>    to charting the results is getting output as it's HTML instead of a rendered field. When I
>    look at the source of the page I see that everything past the following text is being HTML
>    encoded to include &XXX; codes:

You need to apply the following patch to your RT-IR plugin for
compatibility with security fixes in newer versions of RT.

wget https://github.com/bestpractical/rtir/commit/ba4e3aae903888cf001bb90f4a4094b2a65d52e2.patch
cd /opt/rt3/local/plugins/RT-IR
patch -p1 < /path/to/downloaded/patch

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