[Rtir] Constituencies in RTIR/custom fields

[Peter Bates]

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Hello all

Apologies for another newbie question.

We have a (likely) requirement to associate tickets/incidents
with particular Departments - ultimately to produce statistics
on those generating the most incidents.

Reading the documentation on Constituencies it seems this 
functionality is above and beyond what we'd need - incident reports
come into one email address and we send things out from one address.

In order to record this, do we need to add Custom Fields - and if so
will this break with some future upgrade of RT/RTIR?

Thanks.

- -- 
Peter Bates
Senior Information Security Officer   Phone: +44(0)2076792049
Information Services Division	      Internal Ext: 32049
University College London
London WC1E 6BT
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