[Rtir] Constituencies in RTIR/custom fields

Tony Arnold tony.arnold at manchester.ac.uk
Wed Nov 13 10:03:06 EST 2013

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We use the Constituency field but not its full functionality. We just
assign it appropriately when creating incidents and can report on it
if we need to. (We use it to distinguish between incidents on campus
and those in the halls, for example).

There is also the Customer field which is used in reports and
investigations but not incidents. We fill this in when sending out
investigations to the various faculties.

I can't be certain but I don't think creating more custom fields would
create too much of a problem.


On 13/11/13 14:41, Peter Bates wrote:
> Hello all
> Apologies for another newbie question.
> We have a (likely) requirement to associate tickets/incidents with
> particular Departments - ultimately to produce statistics on those
> generating the most incidents.
> Reading the documentation on Constituencies it seems this 
> functionality is above and beyond what we'd need - incident
> reports come into one email address and we send things out from one
> address.
> In order to record this, do we need to add Custom Fields - and if
> so will this break with some future upgrade of RT/RTIR?
> Thanks.

- -- 
Tony Arnold,                        Tel: +44 (0) 161 275 6093
Head of IT Security,                Fax: +44 (0) 705 344 3082
University of Manchester,           Mob: +44 (0) 773 330 0039
Manchester M13 9PL.                 Email: tony.arnold at manchester.ac.uk
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