[Rtir] No email on investigations

Peter Bates peter.bates at ucl.ac.uk
Fri Nov 15 10:15:53 EST 2013


-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1


Hello all

Apologies - me again.

My upgraded RT/RTIR is receiving email fine,
deposited nicely into the 'Incident Reports' queue.

If I try and launch an investigation or reply - 
no email is sent.

If I go back to plain RT I can see the 'General' queue
but if an external user emails to that they get a 'ticket permission' error.
However generating a new ticket in that queue with an external CC
sends email as expected.

As I've never had this system in production as such,
I'm tempted to dump everything and start from a blank RT slate
and then put RTIR back on top.

Is there anything obvious I can investigate before I do this?

- -- 
Peter Bates
Senior Information Security Officer   Phone: +44(0)2076792049
Information Services Division	      Internal Ext: 32049
University College London
London WC1E 6BT
-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1.4.13 (MingW32)
Comment: Using GnuPG with Thunderbird - http://www.enigmail.net/

iQEcBAEBAgAGBQJShjqpAAoJELhVoVpEMS6RSQIIAIpKkKG0DPp3ZchraXanEPj6
Zekft3l3aLUayRN16hW6D2feE4T1teRSa5MAF/VbH1nYqMO2DqwAPp2yVFzA3s5w
QOua14hIwU2/L26ylcnCwzGNEMcNEncQIkuoEtsMXFg/KNIO31XIZO5FAUtQ3ErB
pLV498KtMIVG7Mp8ImnJcb9o6S9mgabHZDdrC0YADOH1TUhbTtoZIdTYcYtimN7M
LZsag5K0v9XSrnTlvPx+CvSxIYNziwTwdKe3nU2cHb9wl97h9K1IO8C6xOK9XsKu
zVZvfrknOdEHyDpLpeo9njuPZiWcZByTu+waxj0iyeJcqn6Rl1uAUDrN+x2hWZA=
=KTjo
-----END PGP SIGNATURE-----



More information about the Rtir mailing list