[Rtir] No email on investigations
peter.bates at ucl.ac.uk
Fri Nov 15 10:15:53 EST 2013
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Apologies - me again.
My upgraded RT/RTIR is receiving email fine,
deposited nicely into the 'Incident Reports' queue.
If I try and launch an investigation or reply -
no email is sent.
If I go back to plain RT I can see the 'General' queue
but if an external user emails to that they get a 'ticket permission' error.
However generating a new ticket in that queue with an external CC
sends email as expected.
As I've never had this system in production as such,
I'm tempted to dump everything and start from a blank RT slate
and then put RTIR back on top.
Is there anything obvious I can investigate before I do this?
Senior Information Security Officer Phone: +44(0)2076792049
Information Services Division Internal Ext: 32049
University College London
London WC1E 6BT
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