[Rtir] No email on investigations

[Peter Bates]

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Hello all

I'm still confused by this.

I've made the notification change:
http://bestpractical.com/docs/rtir/3.0/UPGRADING-3.0.html#Notifications

However, when I launch a new Investigation (linked
from an IR, which is linked to an Incident) I get

Correspondents:
CC:
Admin CC:

Whatever I put in 'Correspondents' 
receives no email.

I added a scrip to the Investigations queue of
Description: On Create Notify Correspondents
Condition: On Create
Action: Notify Requestors
Template: Global template: Correspondence
Stage: TransactionCreate

which fixes the problem but I'm worried
whether this is the wrong thing.

When I first setup RTIR I disabled the autocreation of tickets
globally as a large proportion of our incoming email is spam,
as recommended by the workflow document.

- -- 
Peter Bates
Senior Information Security Officer   Phone: +44(0)2076792049
Information Services Division	      Internal Ext: 32049
University College London
London WC1E 6BT
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