[Rtir] No email on investigations

[Tony Arnold]

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Peter,

I've done the same thing. I removed the global 'On create: notify
requesters' and added it to the investigations, and blocks queues.
Partly due to SPAM but also because we get IRs from our Remedy system,
which if we respond to can cause a loop!

I'd like to see a way of disabling a global scrip for individual queues.

Regards,
Tony.

On 22/11/13 12:43, Peter Bates wrote:
> 
> Hello all
> 
> I'm still confused by this.
> 
> I've made the notification change: 
> http://bestpractical.com/docs/rtir/3.0/UPGRADING-3.0.html#Notifications
>
>  However, when I launch a new Investigation (linked from an IR,
> which is linked to an Incident) I get
> 
> Correspondents: CC: Admin CC:
> 
> Whatever I put in 'Correspondents' receives no email.
> 
> I added a scrip to the Investigations queue of Description: On
> Create Notify Correspondents Condition: On Create Action: Notify
> Requestors Template: Global template: Correspondence Stage:
> TransactionCreate
> 
> which fixes the problem but I'm worried whether this is the wrong
> thing.
> 
> When I first setup RTIR I disabled the autocreation of tickets 
> globally as a large proportion of our incoming email is spam, as
> recommended by the workflow document.
> 
> 

- -- 
Tony Arnold,                        Tel: +44 (0) 161 275 6093
Head of IT Security,                Fax: +44 (0) 705 344 3082
University of Manchester,           Mob: +44 (0) 773 330 0039
Manchester M13 9PL.                 Email: tony.arnold at manchester.ac.uk
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