[Rtir] Queues - There is no mapping for statuses between these queues.

[Landon Stewart]

>
> Date: Wed, 4 Sep 2013 10:44:26 +0200
> From: Christophe Vandeplas <christophe at vandeplas.com>
> To: rtir at lists.bestpractical.com
> Subject: [Rtir] Queues - There is no mapping for statuses between these
> queues.
>
> Hello,
>
> We've followed the instructions from :
> http://bestpractical.com/docs/rtir/3.0/Constituencies.html
> With the script provided in bin/add_constituency we've created new
> constituencies.
>
> Then using the webinterface I wanted to move a ticket from Incident
> Reports queue to the "Incident Reports - ORG".
>
> However I do get the following error:
> Ticket 14: There is no mapping for statuses between these queues.
> Contact your system administrator.
>
> Changing the Queue using Scrips also gave the same error.
>
> Any idea?
>

You must set up the '__maps__' section of the %Lifecycles variable in your
RT_SiteConfig.pm.  You can see the current (and probably default) setting
at /Admin/Tools/Configuration.html.  You will probably have the default one
in RTIR_Config.pm that you can copy into RTIR_SiteConfig.pm where you can
then modify it.

The point of this is to map statuses between queues.  The status "new" in
Incident Reports would probably map to "new" in "Incident Reports - ORG"
but they have to be explicitly mapped out.

I found it quite confusing personally but got through it.  Here's some
documentation on it:
http://bestpractical.com/docs/rt/4.0.13/customizing/lifecycles.html

-- 
Landon Stewart :: lstewart at iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932
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