[Rtir] RTIR Installation - [ERROR] detected in Apache config (line 19)

[Brian Hardy]

I forgot to add, line 19 of my apache config is *use
Place::Handler::Apache2;*


On Sun, Jan 26, 2014 at 10:11 PM, Brian Hardy <bhardy.security at gmail.com>wrote:

> Hello,
>
> I've installed RT 4.0.19 and RTIR 3.0 on Ubuntu Server 12.04 in a VM.
>  When I installed RT and rebooted to test, Apache/MySql both came up and I
> could connect to the web server. However, once I installed RTIR 3 and
> rebooted, I could not connect to the web server and apache is not running.
>  It appears that apache boots before mysql and this causes an error.  I'm
> getting the following syslog error as well, any assistance would be
> appreciated.
>
> Thanks,
>
> Brian
>
> *This is my boot.log that shows apache failing because of line 19 of my
> apache config file (which is a copy/paste from the RT documentation):*
>
>
> *boot.log*
>
> fsck from util-linux 2.20.1
>
> /dev/sda1: clean, 84217/1245184 files, 509249/4980480 blocks
>
> Skipping profile in /etc/apparmor.d/disable: usr.sbin.rsyslogd
>
>  * Starting AppArmor profiles                                            [
> OK ]
>
> [1087] [Mon Jan 27 02:59:21 2014] [warning]: DBI
> connect('dbname=rt4;host=localhost','rt_user',...) failed: Can't connect to
> local MySQL server through socket '/var/run/mysqld/mysqld.sock' (2) at
> /usr/local/share/perl/5.14.2/DBIx/SearchBuilder/Handle.pm line 105.
> (/usr/local/share/perl/5.14.2/Carp.pm:168)
>
>
>
> RT couldn't connect to the database where tickets are stored.
>
> If this is a new installation of RT, you should visit the URL below
>
> to configure RT and initialize your database.
>
>
> If this is an existing RT installation, this may indicate a database
>
> connectivity problem.
>
>
> The error RT got back when trying to connect to your database was:
>
>
> Connect Failed Can't connect to local MySQL server through socket
> '/var/run/mysqld/mysqld.sock' (2)
>
>  at /opt/rt4/sbin/../lib/RT.pm line 211.
>
>
>
> [1087] [Mon Jan 27 02:59:21 2014] [warning]: DBI
> connect('dbname=rt4;host=localhost','rt_user',...) failed: Can't connect to
> local MySQL server through socket '/var/run/mysqld/mysqld.sock' (2) at
> /usr/local/share/perl/5.14.2/DBIx/SearchBuilder/Handle.pm line 105.
> (/usr/local/share/perl/5.14.2/Carp.pm:168)
>
> Syntax error on line 19 of /etc/apache2/sites-enabled/rt:
>
> Can't call method "CaseSensitive" on an undefined value at
> /opt/rt4/sbin/../lib/RT/Record.pm line 375.\nCompilation failed in require
> at /opt/rt4/sbin/../lib/RT.pm line 732.\n
>
> Action 'start' failed.
>
> The Apache error log may have more information.
>
>  * Starting web server apache2                                           [
> fail]
>
>
> */etc/apache2/sites-available/rt*
>
> <VirtualHost *:80>
>
>         ### Optional apache logs for RT
>
>         # ErrorLog /opt/rt4/var/log/apache2.error
>
>         # TransferLog /opt/rt4/var/log/apache2.access
>
>         # LogLevel debug
>
>
>         AddDefaultCharset UTF-8
>
>
>         DocumentRoot "/opt/rt4/share/html"
>
>         <Location />
>
>             Order allow,deny
>
>             Allow from all
>
>
>             SetHandler modperl
>
>             PerlResponseHandler Plack::Handler::Apache2
>
>             PerlSetVar psgi_app /opt/rt4/sbin/rt-server
>
>         </Location>
>
>         <Perl>
>
>             use Plack::Handler::Apache2;
>
>             Plack::Handler::Apache2->preload("/opt/rt4/sbin/rt-server");
>
>         </Perl>
>
>     </VirtualHost>
>
>
> */var/log/syslog*
>
> syslog:Jan 26 21:59:21 ubuntu *RT:* [1087] DBI
> connect('dbname=rt4;host=localhost','rt_user',...) failed: Can't connect to
> local MySQL server through socket '/var/run/mysqld/mysqld.sock' (2) at
> /usr/local/share/perl/5.14.2/DBIx/SearchBuilder/Handle.pm line 105.
>
> syslog:Jan 26 21:59:21 ubuntu *RT:* [1087] DBI
> connect('dbname=rt4;host=localhost','rt_user',...) failed: Can't connect to
> local MySQL server through socket '/var/run/mysqld/mysqld.sock' (2) at
> /usr/local/share/perl/5.14.2/DBIx/SearchBuilder/Handle.pm line 105.
>
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