[Rtir] "Status New isn't a valid status" on "Qucik Ticket Create"

Rob Moerman Rob.Moerman at rci.rogers.com
Tue Jun 3 13:26:27 EDT 2014

Hi there, I'm seeing this error in my RTIR 3.0.2 environment on RT 4.0.20.  When trying to create a new ticket in "Incidents", "Blocks" or "Investigations" via "Quick Ticket Creation".

>From rt.log (and also in apache2/error.log):

WebRT: Status 'new' isn't a valid status for tickets in this queue. (/opt/rt4/share/html/Elements/Error:85)

Seems that a default status of "New" is being applied to any "quick ticket". This fails everywhere except for "Incident Reports", where "New" is valid status.

Where is this value pulled from and how can it be resolved?


Robert Moerman, CISSP
Manager, Security Monitoring & Threat Response

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