[Rtir] "Status New isn't a valid status" on "Qucik Ticket Create"

[Kevin Falcone]

On Tue, Jun 03, 2014 at 05:26:27PM +0000, Rob Moerman wrote:
>    Hi there, I'm seeing this error in my RTIR 3.0.2 environment on RT 4.0.20.  When trying to
>    create a new ticket in "Incidents", "Blocks" or "Investigations" via "Quick Ticket Creation".
> 
>    From rt.log (and also in apache2/error.log):
> 
>    WebRT: Status 'new' isn't a valid status for tickets in this queue.
>    (/opt/rt4/share/html/Elements/Error:85)
> 
>    Seems that a default status of "New" is being applied to any "quick ticket". This fails
>    everywhere except for "Incident Reports", where "New" is valid status.
> 
>    Where is this value pulled from and how can it be resolved?

It's a core RT bug, leftover from the Lifecycles changes in 4.0.

You should be able to safely apply the non-documentation half of
https://github.com/bestpractical/rt/compare/4.0;stop-hardcoding-new

It should ship in future RT releases.

-kevin
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