[Rtir] no charts available in request tracker installed from source

marek.kreul at lhsystems.com marek.kreul at lhsystems.com
Thu Oct 16 07:33:46 EDT 2014

Hi Kevin,

thanks for your reply. 
The link to the graphic is http://my-rt-host/rt/Search/Chart?Cache=6258d99d5617b18c47df56914efcdfa3&ChartFunction=COUNT&ChartStyle=bar&Class=RT%3A%3ATickets&Format=&GroupBy=Queue&Height=&Query=Owner%20%3D%20%27Nobody%27%20AND%20Status%20%3D%20%27new%27&Rows=10&SavedSearchId=RT%3A%3ASystem-1-SavedSearch-11&SearchType=Chart&ShowNavigation=0&Width=&hideable=1

The search produces results as expected, only the chart won't display.
Another bug is that when I try to change the graphic in the top right corner using the theme customization, I end up with no graphic there at all. 
I've already re-run the RT installation, now running "make upgrade" as the last step, without any result.

Shouldn't there be any kind of error message somewhere when RT fails to run the chart generator code?


-----Original Message-----
From: rtir [mailto:rtir-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Wednesday, October 15, 2014 10:55 PM
To: rtir at lists.bestpractical.com
Subject: Re: [Rtir] no charts available in request tracker installed from source

On Wed, Oct 15, 2014 at 02:47:36PM +0000, marek.kreul at lhsystems.com wrote:
> When I access RT in a browser to display charts, the browser only shows an icon where the graph should be, looking like a broken graphic. 
> Neither the rt log in debug mode nor  the apache logfiles contain any error or warning concerning this issue, so I'm completely lost now.
> What can I do to track  down the reason for the missing graph feature?

Right click on the broken image and see what is served.
You may need to use your browser's dev tools to get the actual content/headers of the request.  Alternately, get the URL for the image and use curl to make a request for it (borrowing your session cookie).


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