[Rtir] no charts available in request tracker installed from source

Kevin Falcone falcone at bestpractical.com
Thu Oct 16 11:25:41 EDT 2014

On Thu, Oct 16, 2014 at 11:33:46AM +0000, marek.kreul at lhsystems.com wrote:
> The link to the graphic is http://my-rt-host/rt/Search/Chart?Cache=6258d99d5617b18c47df56914efcdfa3&ChartFunction=COUNT&ChartStyle=bar&Class=RT%3A%3ATickets&Format=&GroupBy=Queue&Height=&Query=Owner%20%3D%20%27Nobody%27%20AND%20Status%20%3D%20%27new%27&Rows=10&SavedSearchId=RT%3A%3ASystem-1-SavedSearch-11&SearchType=Chart&ShowNavigation=0&Width=&hideable=1

If you curl -v this URL (you'll likely need to steal your browser's
cookies) what do the headers say?

> Another bug is that when I try to change the graphic in the top right corner using the theme customization, I end up with no graphic there at all. 

Interesting.  That's a totally different codepath.  Would you also
curl -v that result?

> I've already re-run the RT installation, now running "make upgrade" as the last step, without any result.

This is unlikely to do anything.
Was this a fresh install or an upgrade?

> Shouldn't there be any kind of error message somewhere when RT fails to run the chart generator code?

There should, however until we see what is actually returned to the
browser (using something like curl) it's hard to say why it's failing.

For reference, our 4.2.8's aren't showing this (you should be able to
log in as guest on issues.bestpractical.com) so I'm having trouble

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