[Rtir] no charts available in request tracker installed from source

[marek.kreul at lhsystems.com]

Hi Kevin,

clearing the mason cache did the trick, the charts and logo is working now!

Thanks again!
Marek


-----Original Message-----
From: rtir [mailto:rtir-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Friday, October 24, 2014 3:49 PM
To: rtir at lists.bestpractical.com
Subject: Re: [Rtir] no charts available in request tracker installed from source

On Fri, Oct 24, 2014 at 12:44:21PM +0000, marek.kreul at lhsystems.com wrote:
> I've uploaded a screenshot of how the broken graphics look like here:
> https://www.dropbox.com/s/1mdjrnz8xmfsrnn/2014-10-24%2014_41_03-RT%20a
> t%20a%20glance.png?dl=0

I've never seen the graphic break like this, but it may just be how your browser renders it.

Download your logo (right click) and save it with and without ExternalAuth enabled.  Compare them.  If the broken image has a leading newline then you've not upgraded RT-Authen-ExternalAuth properly.

> and here:
> https://www.dropbox.com/s/3tfff32dwdgne03/2014-10-24%2014_41_27-Groupe
> d%20search%20results.png?dl=0
> 
> I've also tried installing additional gd packages, which didn't bring any results - which is obvious, because as soon as ExternalAuth is disabled, graphing works.
> So it clearly must be correlated with the ExternalAuth package.

Based on this, which is the broken behavior I've seen caused by RT-Authen-ExternalAuth, I'm guessing your upgrade to 0.25 didn't happen cleanly. Did you clear your mason cache after upgrading?

-kevin