[Rtir] Templates in the constituency's virtual queue on RT-IR-3.0.3 "Incident Reports - <CONSTITUENCY>" don't get used

[Landon Stewart]

Hello,

It seems the template from the virtual constituency queue is not being used.

Here's what I've done...

   1. Provisioned a VM (Ubunty "14.04.1 LTS, Trusty Tahr")
   2. Setup sendmail to receive mail for my "mythrowawaydomain.com" (not a
   real domain name)
   3. Installed rt-4.0.22 (on apache2 + sendmail)
   4. Installed RT-IR-3.0.3
   5. Configured RT_SiteConfig.pm with some specifics for
   mythrowawaydomain.com
   6. Setup rt-mailgate
   7. Logged in to RT as root
   8. Changed the root password
   9. Confirmed all was working properly
   10. Executed /opt/rt4/local/plugins/RT-IR/etc/add_constituency --name
   --correspond iweb at mythrowawaydomain.com
   11. Setup /etc/aliases thusly:
      1. iweb: "|/opt/rt4/bin/rt-mailgate --queue 'Incident Reports'
      --action correspond --extension IWEB --url
      http://mythrowawaydomain.com
      2. Executed newaliases
   12. Sent an email to iweb at mythrowawaydomain.com from my gmail mailbox
   13. Confirmed that it was created in the Incident Reports queue
   14. Confirmed that the constituency was set properly to IWEB
   15. Created a new Template in the queue called "Incident Reports - IWEB"
   called "Autoreply" using the same content as the one in the global templates
   16. Modified this new template with some specific text
   17. Sent another email to iweb at mythrowawaydomain.com from my gmail
   mailbox
   18. Confirmed it was created in the Incident Reports queue
   19. Confirmed that the constituency was set properly to IWEB
   20. Read the auto-reply in my gmail mailbox and saw the template was NOT
   used

I noticed in the rt.log "*Permission denied. User #77 has no SeeCustomField
right on CF #1*" and CF #1 is Constituency.  When allowing "Everyone"
access to view that CF though the log entry disappears but the behaviour
(Autoreply template from virtual constituency queue not being used) does
not change.

The rt.log is attached to this email.

Am I missing something?

-- 
Landon Stewart :: lstewart at iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932
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