[Rtir] Constituency field error on fresh install of RTIR 3.2.0rc1 (was Re: RTIR 3.2.0rc1 Available for testing)

Landon Stewart lstewart at iweb.com
Mon Oct 27 12:41:53 EDT 2014

On 6 October 2014 14:13, Kevin Falcone <falcone at bestpractical.com> wrote:

> RTIR 3.2.0rc1 is the first release candidate of RTIR compatible with RT
> 4.2.
> It is only compatible with RT 4.2.7 and later and will refuse to install
> on earlier versions of RT 4.2.

Hi Kevin,

After a completely fresh installation of rt-4.2.8 and then RT-IR-3.2.0rc1
but get an error when using --extension with rt-mailgate to create tickets

[13114] [Mon Oct 27 16:32:42 2014] [error]: Custom Field #1 has incorrect
LookupType '' (/opt/rt4/sbin/../lib/RT/CustomField.pm:1318)
Trace begun at /opt/rt4/sbin/../lib/RT.pm line 302
Log::Dispatch::__ANON__('Log::Dispatch=HASH(0x7fcd31a65918)', 'Custom Field
#1 has incorrect LookupType \'\'') called at
/opt/rt4/sbin/../lib/RT/CustomField.pm line 1318
called at /opt/rt4/sbin/../lib/RT/Ticket.pm line 475
RT::Ticket::Create('RT::Ticket=HASH(0x7fcd04148108)', 'Subject', 'test 2
iweb', 'Cc', 'ARRAY(0x7fcd3447a520)', 'Requestor', 'ARRAY(0x7fcd3447a508)',
'Queue', 4, 'MIMEObj', 'MIME::Entity=HASH(0x7fcd04106590)',
'CustomField-1', 'IWEB') called at
/opt/rt4/local/plugins/RT-IR/lib/RT/IR.pm line 982

Landon Stewart :: lstewart at iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932
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