[Rtir] Templates in the constituency's virtual queue on RT-IR-3.0.3 "Incident Reports - <CONSTITUENCY>" don't get used

Kevin Falcone falcone at bestpractical.com
Thu Oct 30 15:58:51 EDT 2014

On Tue, Oct 28, 2014 at 12:12:11PM -0700, Landon Stewart wrote:
>  That's quite unfortunate.  Are there any plans in the near future to make
> templates (and maybe even scrips) overridable if a template (and even scrip) of
> the same name exists on a constituency's pseudo queue?

It's one of the major goals for the customer we're working with on
what will become RTIR 3.4.  The pseudo queues will be going away and
becoming real queues which will create much more predictable behavior.

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