[Rtir] Templates in the constituency's virtual queue on RT-IR-3.0.3 "Incident Reports - <CONSTITUENCY>" don't get used

Landon Stewart lstewart at iweb.com
Tue Oct 28 15:12:11 EDT 2014

On 28 October 2014 07:30, Kevin Falcone <falcone at bestpractical.com> wrote:

> On Fri, Oct 24, 2014 at 04:34:56PM -0700, Landon Stewart wrote:
> > It seems the template from the virtual constituency queue is not being
> used.
> Yep - as documented. Last paragraph of this section.
> http://bestpractical.com/docs/rtir/3.0/Constituencies.html#Access-Control-ACLs
> -kevin

OK thanks for this confirmation.  I'll stop trying to get it to work :-)
 That's quite unfortunate.  Are there any plans in the near future to make
templates (and maybe even scrips) overridable if a template (and even
scrip) of the same name exists on a constituency's pseudo queue?

On a side note - I've been a fan and advocate for RTIR for many many years
now.  I appreciate RTIR and your help immensely!

Landon Stewart :: lstewart at iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932
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