[Rtir] Constituencies... I've added two but can't change the constituency of an existing Incident Report

Kevin Falcone falcone at bestpractical.com
Mon Sep 15 10:17:56 EDT 2014

On Tue, Sep 09, 2014 at 02:48:52PM -0700, Landon Stewart wrote:
> I've added two constituencies via local/plugins/RT-IR/etc/add_constituency
> *and* I am a member of the DutyTeam for each.  While viewing an Incident Report
> via RTIR/Display.html and click "Edit" I see the Constituency CF but it's name
> "Constituency" is not bold like the other CFs.  There's no drop down at all
> either.  The Incident Report is not linked to any tickets and has a status of
> 'new'.

If you're in one of the 'extra' Duty Teams but not in the top Duty
Team, the contents of the Constituency dropdown are controlled by your
OwnTicket rights.  These rights are set up by the add_constituences

Have you modified rights after creating the constituencies?
Go into one of your Tools->Admin->Queues->Constituency Queue and show
the group rights for the Duty Team - Constituency group.

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