[rtir] Changes to RTIR_COnfig not working

Jim Brandt jbrandt at bestpractical.com
Thu Dec 17 10:02:53 EST 2015

On 12/17/15 8:50 AM, Nicole Powell wrote:
> I made some changes to the mappings for blocks to incidents (allowing blocks to remain active when incidents are closed) but the change is not working correctly. Has anyone had this issue before?
Editing the lifecycle could be a good solution to customizing for the 
workflow you want. Can you post what you changed (maybe the part of the 
lifecycle config)? When you say the change isn't working, can you 
provide more detail, like what you're seeing and how it's different from 
what you'd like?

If you're not seeing any change at all, you can confirm the new 
lifecycle is being loaded by going to the System Configuration page: 
Admin -> Tools -> System Configuration.
>  From the desk of Nicole A. Powell....

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