[rtir] Changes to RTIR_COnfig not working

[Nicole Powell]

In RTIR_SiteConfig.pm I copied the original RTIR_Config.pm and edited to the following:

Set(
      blocks => {
              initial => [ 'pending activation'],
              active => [ 'active', 'pending removal' ],
        ....
       }
      _maps_ => {
              ....
              incidents -> blocks => {
                   'open' => 'active',
                   'resolved' => [ 'active', 'removed' ],
                   'abandoned' => ['active', 'removed' ],
       ......
        }

When I view System Configuration in the UI it looks as such: 
  _maps_ => {
              ....
              incidents -> blocks => {
                   'open' => 'active',
                   'resolved' => 'array(0x25ecca8)',
                   'abandoned' =>  'array(0x25ecc48)',
       ......
        }

So again when I try to close an incident it closes all the blocks but I want to be able to uncheck the blocks to keep them active but close the incident.

From the desk of Nicole A. Powell....

> On Dec 17, 2015, at 9:02 AM, Jim Brandt <jbrandt at bestpractical.com> wrote:
> 
>> On 12/17/15 8:50 AM, Nicole Powell wrote:
>> I made some changes to the mappings for blocks to incidents (allowing blocks to remain active when incidents are closed) but the change is not working correctly. Has anyone had this issue before?
> Editing the lifecycle could be a good solution to customizing for the workflow you want. Can you post what you changed (maybe the part of the lifecycle config)? When you say the change isn't working, can you provide more detail, like what you're seeing and how it's different from what you'd like?
> 
> If you're not seeing any change at all, you can confirm the new lifecycle is being loaded by going to the System Configuration page: Admin -> Tools -> System Configuration.
>> From the desk of Nicole A. Powell....
>