[rtir] RTIR Status Display

M.A Maricar maricarov at hotmail.com
Thu Apr 28 04:42:55 EDT 2016


I have introduced
custom statuses for Incident queue such as working and suspended in Lifecycle section of the RTIR
config file.


When I want to
change a status from open to working, the UI does not display like the

Working Incident # 3


But instead it

Incident #3: Reply
to All


Can anyone advise me
how to display the custom status name before the ticket number?
Thanks in advance!

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