[rtir] RTIR Status Display

[M.A Maricar]

Hello,


I have introduced
custom statuses for Incident queue such as working and suspended in Lifecycle section of the RTIR
config file.

 

When I want to
change a status from open to working, the UI does not display like the
following:-

Working Incident # 3

 

But instead it
displays:-

Incident #3: Reply
to All

 

Can anyone advise me
how to display the custom status name before the ticket number?
Thanks in advance!
Regards,Maricar

 		 	   		   		 	   		  
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