[rtir] RTIR Status Display
maricarov at hotmail.com
Thu Apr 28 04:42:55 EDT 2016
I have introduced
custom statuses for Incident queue such as working and suspended in Lifecycle section of the RTIR
When I want to
change a status from open to working, the UI does not display like the
Working Incident # 3
But instead it
Incident #3: Reply
Can anyone advise me
how to display the custom status name before the ticket number?
Thanks in advance!
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