[rtir] RT not receiving incoming email into queues

Nicole Powell nicolepowell85 at gmail.com
Fri Feb 19 08:50:47 EST 2016


I set up a small fetch mail setup however it doesn't seem RT is processing the emails correctly. 

I have 3 appliances forwarding email to RT however only 1 of the queues is actually getting populated. For the other 2, The emails reach the internal mail server, it looks like RT will download them but they don't show up in the queues. Here is my fetchmailrc file:

set daemon 120;
poll emailserver protocol POP3 auth password username "rt_proofpoint" password "pw" mda "/opt/rt4/rt-mailgate" --queue ProofPoint --action correspond --url http://myrt.com";
poll emailserver protocol POP3 auth password username "rt_paloalto" password "pw" mda "/opt/rt4/rt-mailgate" --queue PaloAlto --action correspond --url http://myrt.com";
poll emailserver protocol POP3 auth password username "rt_fireeye" password "pw" mda "/opt/rt4/rt-mailgate" --queue FireEye --action correspond --url http://myrt.com";

Any ideas on what could be wrong?

From the desk of Nicole A. Powell....


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