[rtir] RT not receiving incoming email into queues

[Jim Brandt]

On 2/19/16 8:50 AM, Nicole Powell wrote:
> I set up a small fetch mail setup however it doesn't seem RT is processing the emails correctly.
>
> I have 3 appliances forwarding email to RT however only 1 of the queues is actually getting populated. For the other 2, The emails reach the internal mail server, it looks like RT will download them but they don't show up in the queues. Here is my fetchmailrc file:
>
> set daemon 120;
> poll emailserver protocol POP3 auth password username "rt_proofpoint" password "pw" mda "/opt/rt4/rt-mailgate" --queue ProofPoint --action correspond --url http://myrt.com";
> poll emailserver protocol POP3 auth password username "rt_paloalto" password "pw" mda "/opt/rt4/rt-mailgate" --queue PaloAlto --action correspond --url http://myrt.com";
> poll emailserver protocol POP3 auth password username "rt_fireeye" password "pw" mda "/opt/rt4/rt-mailgate" --queue FireEye --action correspond --url http://myrt.com";
>
> Any ideas on what could be wrong?
Hi Nicole,

If one address is working, that suggests RT is set up properly. More 
logging will help you track down the issue. I would start with adding 
logging to your fetchmail file and get the verbose debug output. Also 
keep an eye on the general system logs and RT logs to see if they reveal 
something about what is happening. It's worth double-checking your queue 
names also, sometimes the name has a space or different capitalization 
in RT and that can cause issues.

Jim
>  From the desk of Nicole A. Powell....
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