[rtir] Changing the layout of RTIR incidents

Jim Brandt jbrandt at bestpractical.com
Mon Jan 4 14:50:37 EST 2016

Hi Dave,

You can change the default "Custom Fields" heading using the Custom 
Field Grouping feature. In your RTIR_SiteConfig.pm (or RT_SiteConfig.pm) 
you can add a section like this:

         'RTIR::Ticket' => [
             'Local Details'     => ['My Custom Field'],

This will create a new tab heading called "Local Details" and display 
"My Custom Field" in it. You can include multiple custom fields with a 
comma-separated list and you can define multiple headings to create as 
many tabs as you like. You an read more here:


And a blog post with some screenshots:



On 12/29/15 4:20 PM, Dave Florek wrote:
> Hi,
> I'm working on creating a customized RTIR incident template. The 
> defaults are fine, however when I insert new fields with drop down 
> boxes or input boxes, they all appear under a red heading that says 
> "Custom Fields". How would I go about changing that heading for some 
> of the fields? I can't find any documentation on the RTIR wiki on how 
> to do this.
> Thanks in advance,

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