[rtir] Is it possible to associate RTIR blocks to tickets other than incidents?

Jim Brandt jbrandt at bestpractical.com
Mon Jan 4 15:01:45 EST 2016

As a workaround, you could create a custom field to store links to one 
or more other tickets. When you create the custom field, you can put a 
path in the "Link values to" box and that will turn the displayed custom 
field into a clickable link. (You can see this in the IP custom field in 
RTIR as well). Something like this would work for an RT ticket:


RT then replaces __WebPath__ with the path to the current RT/RTIR and it 
will put the custom field value, in this case a ticket id, in the place 
of __CustomField__. You can set the custom field to accept one or 
multiple ticket ids.

On 12/30/15 10:23 AM, Nicole Powell wrote:
> Until we're able to customize the RTIR workflow I am looking for a workaround on how to associate blocks to tickets other than incidents. Any ideas or suggestions?
>  From the desk of Nicole A. Powell....

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