[rtir] Is it possible to associate RTIR blocks to tickets other than incidents?

[Nicole Powell]

Bu you still can't creat a block without an incident though right? In my environment we may create blocks based on intelligence or data and not necessarily as a reactive measure so I'm looking at how to represent that in RT.

From the desk of Nicole A. Powell....

> On Jan 4, 2016, at 2:01 PM, Jim Brandt <jbrandt at bestpractical.com> wrote:
> 
> As a workaround, you could create a custom field to store links to one or more other tickets. When you create the custom field, you can put a path in the "Link values to" box and that will turn the displayed custom field into a clickable link. (You can see this in the IP custom field in RTIR as well). Something like this would work for an RT ticket:
> 
> __WebPath__/Ticket/Display.html?id=__CustomField__
> 
> RT then replaces __WebPath__ with the path to the current RT/RTIR and it will put the custom field value, in this case a ticket id, in the place of __CustomField__. You can set the custom field to accept one or multiple ticket ids.
> 
>> On 12/30/15 10:23 AM, Nicole Powell wrote:
>> Until we're able to customize the RTIR workflow I am looking for a workaround on how to associate blocks to tickets other than incidents. Any ideas or suggestions?
>> 
>> From the desk of Nicole A. Powell....
>