[rtir] Is it possible to associate RTIR blocks to tickets other than incidents?
nicolepowell85 at gmail.com
Tue Jan 5 10:31:29 EST 2016
Bu you still can't creat a block without an incident though right? In my environment we may create blocks based on intelligence or data and not necessarily as a reactive measure so I'm looking at how to represent that in RT.
From the desk of Nicole A. Powell....
> On Jan 4, 2016, at 2:01 PM, Jim Brandt <jbrandt at bestpractical.com> wrote:
> As a workaround, you could create a custom field to store links to one or more other tickets. When you create the custom field, you can put a path in the "Link values to" box and that will turn the displayed custom field into a clickable link. (You can see this in the IP custom field in RTIR as well). Something like this would work for an RT ticket:
> RT then replaces __WebPath__ with the path to the current RT/RTIR and it will put the custom field value, in this case a ticket id, in the place of __CustomField__. You can set the custom field to accept one or multiple ticket ids.
>> On 12/30/15 10:23 AM, Nicole Powell wrote:
>> Until we're able to customize the RTIR workflow I am looking for a workaround on how to associate blocks to tickets other than incidents. Any ideas or suggestions?
>> From the desk of Nicole A. Powell....
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