[rt-devel] default queue-- last time.
Weimer at CERT.Uni-Stuttgart.DE
Tue May 21 14:24:35 EDT 2002
"Colleen" <colleen at darksideproductions.net> writes:
> We are using RT at my company to facilitate workflow. For example,
> Requests go from Dept 1 (creates the ticket)-> Dept 2 (does the work) ->
> Dept 3 (which resolves).
> Since Creating Tickets usually sends them to Dept 2 first, I'd like to
> make this action one step easier for the users.
I don't see how a default queue would make things easier for the
users in this context.
Florian Weimer Weimer at CERT.Uni-Stuttgart.DE
University of Stuttgart http://CERT.Uni-Stuttgart.DE/people/fw/
RUS-CERT +49-711-685-5973/fax +49-711-685-5898
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