[Rt-devel] REST Interface for Creating Ticket?
Mike.Melson at Caringo.com
Mon Dec 1 11:46:17 EST 2008
Thanks Dmitri. Unfortunately, I have to use PHP.
Dmitri Tikhonov wrote:
> If you are using Perl, there is a library available: http://search.cpan.org/dist/RT-Client-REST/
> - Dmitri.
> ----- Original Message ----
>> From: Mike Melson <Mike.Melson at Caringo.com>
>> To: rt-devel at lists.bestpractical.com
>> Sent: Sunday, November 30, 2008 9:48:07 PM
>> Subject: [Rt-devel] REST Interface for Creating Ticket?
>> Hi -
>> I would like to integrate a customer self-service extranet with RT using
>> the REST interface. Customers need to be able to submit a new ticket &
>> view their existing tickets.
>> I'm able to query a user's tickets fine. However, I can't seem to create
>> a ticket using the REST interface (yes, I know I can send it via email
>> or use CLI ... but I would like to keep this all w/in REST if possible).
>> Here is the syntax I've tried (along with several variations):
>> I get the following response:
>> RT/3.6.5 200 Ok
>> # Required: id, Queue
>> id: ticket/new
>> Queue: General
>> Requestor: mmelson
>> Subject: Cc:
>> Owner: Status: new
>> Priority: 0
>> InitialPriority: 0
>> FinalPriority: 0
>> TimeEstimated: 0
>> Starts: 2008-11-30 22:27:25
>> Due: 2008-11-30 22:27:25
>> Any suggestions?
>> List info: http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel
> List info: http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel
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