[rt-users] Correspond on Resolve action.

[Atom Powers]

That's a good idea. I just added this to the bottom of my "On Resolve"
template:
 
{$Transaction->Content()}
 
Didn't test it though.


----
Perfection is just a word I use occasionally with mustard.

Atom Powers
Systems Administrator
Pyramid Breweries Inc.
206.682.8322 x251 

 

________________________________

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Meo, Anthony
Sent: Tuesday, April 05, 2005 9:56 AM
To: RT-Users at lists.bestpractical.com
Subject: [rt-users] Correspond on Resolve action.



Anyone have any ideas on how we can use the resolve action in the web
interface as both the action of resolving and the correspondence that we want
to send.

Essentially, I want to make the resolve action function as a final
communication with the customer and a status notification.  A special
template would be used, basically a combination of the correspond and resolve
templates.

Thanks,

-Anthony

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