[rt-users] Lost of history after upgrade from 3.0.11 to 3.4.2

[Drew Barnes]

Will Maier wrote:

>On Mon, Jul 25, 2005 at 10:51:32AM +0200, ogigondan at coframi-toulouse.com wrote:
>  
>
>>i made an upgrade from RT 3.0.11 to 3.4.2. I use a test server.
>>I have respected the procedure, doing a "make upgrade" and executing the
>>database uptade sripts, but the history doesn't appear in the view of
>>tickets.
>>Can anybody help me please ?
>>    
>>
>
>Don't know if I can help, but I'm in a similar situation (RT3.2.3->3.4.2 w/
>local customizations). 
>

Have you tried moving your local customizations out of the way?  Then 
stop apache, empty the mason cache, and start apache.  From what I 
recall of my short 3.4.x test period, something I had done locally 
caused a similar problem.

>The upgrade ran fine (using both a parallel install and
>the 'make upgrade' path), but I can't see ticket histories. Reading the list and
>changelogs, it seems like database upgrades should do the trick (or at least
>have worked for other folks). I haven't run the upgrades for fear of mangling
>our ticket databse -- is this a legitimate concern? Should I feel comfortable
>upgrading the objects straight away or is a backup necessary?
>
>  
>

-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati